Terms & Conditions

Service Scope

• Personal care and assistance with activities of daily living
• Companion care and social support
• Respite care for family caregivers
• Specialized care for chronic conditions
• In-facility supplemental care services
• End-of-life comfort and support services

Service Limitations

• We do not provide medical diagnosis or treatment
• Medication administration only by licensed personnel
• No emergency medical services (call 911 for emergencies)
• Services limited to our scope of practice and licensing

Information Accuracy

• Provide complete and accurate medical history
• Disclose all current medications and treatments
• Update emergency contact information promptly
• Report changes in health condition immediately
• Inform us of any allergies or special needs

Safety Requirements

• Maintain a safe environment for caregivers
• Remove or secure potential hazards
• Ensure adequate lighting and accessibility
• Provide necessary safety equipment when required
• Report unsafe conditions immediately

Communication

• Maintain open communication with caregivers
• Provide feedback on care quality
• Report concerns promptly to management
• Participate in care plan reviews
• Respect caregiver professional boundaries

Payment Methods

• Private pay (cash, check, credit card)
• Insurance (where accepted and approved)
• Long-term care insurance
• Veterans benefits (when applicable)
• Third-party payment arrangements

Billing Policies

• Services billed in minimum increments as agreed
• Travel time may be included in billing
• Cancellation fees may apply (see cancellation policy)
• Payment due within 30 days of invoice date
• Late payment fees may apply after 30 days

Insurance Coverage

While we work with various insurance providers, coverage is not guaranteed. Clients are responsible for:

• Verifying coverage with their insurance provider
• Understanding their benefits and limitations
• Paying deductibles, co-pays, and non-covered services
• Providing accurate insurance information

Scheduling

• Services scheduled based on caregiver availability
• Advance notice preferred for scheduling changes
• Emergency services subject to availability
• Holiday and weekend services may have additional fees

Cancellation Policy

• 24-hour notice required for cancellations
• Cancellation fees may apply for short notice
• No-show fees may be charged
• Emergency cancellations considered case-by-case
• Recurring service changes require written notice

Service Termination

Either party may terminate services with appropriate notice:

• Client: 48-hour written notice preferred
• Company: 48-hour notice except for safety concerns
• Immediate termination for safety violations
• Final billing within 30 days of termination

Our Insurance Coverage

• Professional liability insurance
• General liability coverage
• Workers' compensation insurance
• Employee bonding and background checks

Limitation of Liability

Our liability is limited to the scope of our services and insurance coverage. We are not liable for:

• Pre-existing medical conditions or complications
• Actions outside our scope of practice
• Client non-compliance with care plans
• Unsafe environmental conditions
• Emergency medical situations requiring 911 response

Client Insurance

Clients are encouraged to maintain appropriate insurance coverage including homeowner's/renter's insurance and health insurance to cover their needs and potential liabilities.

Medical Emergencies

• Call 911 immediately for life-threatening emergencies
• Notify emergency contacts as soon as possible
• Contact our office at (945) 337-6504
• Follow established emergency care plans
• Document all emergency incidents

24/7 Support

Our emergency support line is available 24/7 for:

• Caregiver emergencies or no-shows
• Urgent care questions or concerns
• Safety issues or incidents
• After-hours scheduling needs

Complaint Process

1. Contact our office immediately to discuss concerns
2. We will investigate and respond within 48 hours
3. If unresolved, request a meeting with management
4. Written complaints will receive written responses
5. External mediation available if needed

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Texas.